{
  "protocolVersion": "0.3.0",
  "name": "OffshoreAgents.com",
  "description": "OffshoreAgents plans offshore support teams, writes training and QA scorecards, covers time zones and reviews ticket quality — for companies outsourcing customer service.",
  "url": "https://offshoreagents.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "coverage-model-planner",
      "name": "Coverage model planner",
      "description": "Plans headcount and shifts across time zones for your ticket and call volume. (Free)",
      "tags": [
        "offshore",
        "support-ops"
      ]
    },
    {
      "id": "vendor-comparison-report",
      "name": "Vendor comparison report",
      "description": "Compares outsourcing vendors on pricing models, SLAs, locations and fit. ($299 per report)",
      "tags": [
        "offshore",
        "support-ops"
      ]
    },
    {
      "id": "training-playbook-builder",
      "name": "Training playbook builder",
      "description": "Product knowledge modules, tone guides and practice scenarios for new offshore agents. ($499 one-time)",
      "tags": [
        "offshore",
        "support-ops"
      ]
    },
    {
      "id": "qa-scorecard-sampling",
      "name": "QA scorecard & sampling",
      "description": "Scores sampled tickets and calls against your scorecard with coaching notes. ($149 /mo)",
      "tags": [
        "offshore",
        "support-ops"
      ]
    },
    {
      "id": "sla-kpi-dashboard",
      "name": "SLA & KPI dashboard",
      "description": "Tracks response time, resolution, CSAT and backlog by team and shift. ($99 /mo)",
      "tags": [
        "offshore",
        "support-ops"
      ]
    },
    {
      "id": "handoff-escalation-design",
      "name": "Handoff & escalation design",
      "description": "Designs overnight handoffs and escalation paths between onshore and offshore teams. ($249 one-time)",
      "tags": [
        "offshore",
        "support-ops"
      ]
    }
  ]
}